Thank you for purchasing through SmartLivingPlan.my website.
This Refund Policy outlines the circumstances under which refunds may be considered for LG Subscribe products.
This website is operated by Nurfiras Enterprise (SSM Registration No. 202103198262) and managed by LG Subscribe Manager Azani Hashim (LGM104357), an Authorised LG Subscribe Specialist based in Shah Alam, Selangor, Malaysia.
1. Subscription-Based Products
LG Subscribe products are offered under a subscription-based model governed by LG’s official subscription agreements.
Refund eligibility, cancellation rights, and contract terms are determined primarily by LG Electronics Malaysia’s LG Subscribe programme and the subscription agreement entered into by the customer.
2. Refund Eligibility
Refund requests may be considered only under the following circumstances:
- Incorrect product supplied due to processing error
- Product damaged at the time of delivery (must be reported immediately)
- Manufacturing defects verified by LG or LG authorised service personnel
All cases are subject to inspection, verification, and approval by LG or its authorised partners.
3. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- Change of mind after order or subscription confirmation
- Misunderstanding or misinterpretation of product specifications, features, or subscription terms
- Normal wear and tear, cosmetic damage after acceptance, or misuse
- Failure to comply with LG Subscribe contract terms or payment obligations
- Service interruptions caused by factors beyond our control
4. Refund Request Process
To request a refund, customers must:
- Submit a refund request within 7 days of product delivery
- Provide proof of purchase and relevant supporting evidence (photos or service reports, if applicable)
- Allow inspection or verification by LG or LG authorised service personnel
Refund requests submitted after the stated period may not be considered.
5. Refund Approval & Processing
- All refund requests are reviewed on a case-by-case basis
- Approval is subject to LG’s final assessment and subscription terms
- Approved refunds, if applicable, will be processed using the original payment method, where feasible
- Processing time may vary depending on payment provider and LG approval timelines
6. Cancellation & Termination
Cancellation or early termination of a subscription is subject to LG Subscribe programme terms, including any applicable penalties, fees, or outstanding charges as stipulated in the subscription agreement.
7. Limitation of Responsibility
As an independent Authorised LG Subscribe Specialist, we act solely as a facilitator between the customer and LG.
Final decisions regarding refunds, replacements, or contract termination remain at the discretion of LG Electronics Malaysia in accordance with official policies.
8. Contact Information
For refund enquiries or assistance, please contact:
Business Name: Nurfiras Enterprise
Email: azanikristal1968@gmail.com
Phone: +6012-279 2771
LG Customer Support (Official Helpline):
For delivery, warranty, subscription, or technical enquiries, please contact LG Electronics Malaysia directly:
Toll-Free: 1800-18-7874
Operating Hours:
Monday to Friday: 9:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Sunday & Public Holidays: Closed
Note: SmartLivingPlan.my and Nurfiras Enterprise act solely as independent facilitators for enquiries and do not handle warranty repairs or enforce subscription terms.
