Your privacy is important to us. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit or interact with SmartLivingPlan.my website.
This website is operated by Nurfiras Enterprise (SSM Registration No. 202103198262) and managed by LG Subscribe Manager Azani Hashim (LGM104357), an Authorised LG Subscribe Specialist based in Shah Alam, Selangor, Malaysia.
1. Information We Collect
We may collect personal information provided voluntarily by you, including but not limited to:
- Full name
- Contact number
- Email address
- Delivery address
- Information submitted via WhatsApp, contact forms, or enquiry forms
We do not collect sensitive personal data such as financial details, banking credentials, or identification documents through this website.
2. Purpose of Collection
Personal information collected is used strictly for the following purposes:
- Responding to enquiries and requests
- Providing product information and consultation
- Processing subscription enquiries and related services
- Coordinating delivery, installation, and after-sales support
- Communicating updates related to your enquiry or subscription
All information is collected for legitimate business purposes only.
3. Disclosure to Third Parties
Your personal information may be shared with LG authorised service providers, logistics partners, or service teams only when necessary to:
- Facilitate subscription applications
- Arrange delivery or installation
- Provide warranty or servicing support
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Personal Data Protection (PDPA Compliance)
We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
In accordance with the PDPA, we ensure that:
- Personal data is collected lawfully and fairly
- Personal data is used only for stated and legitimate purposes
- Reasonable security measures are taken to protect personal data
- Personal data is not retained longer than necessary
You have the right to request access to, correction of, or limitation on the use of your personal data by contacting us using the details provided below.
5. Data Protection & Security
We take reasonable administrative and technical measures to safeguard personal data against unauthorised access, misuse, loss, or disclosure.
While we strive to protect your personal information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
7. Accuracy of Information
You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
We shall not be held responsible for issues arising from inaccurate or incomplete information provided by users.
8. Cookies & Website Usage Data
This website may use basic cookies or analytics tools to improve user experience and website performance. These tools do not collect personally identifiable information.
You may choose to disable cookies through your browser settings.
9. Consent
By accessing or using this website, submitting enquiries, or contacting us via WhatsApp or other communication channels, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and the PDPA.
10. Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time without prior notice. Any changes will be posted on this page and shall take effect immediately upon publication.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, you may contact us at:
Business Name: Nurfiras Enterprise
SSM Registration Number: 202103198262
Email: azanikristal1968@gmail.com
Phone Number: +6012-279 2771
LG Customer Support (Official Helpline):
Toll-Free: 1800-18-7874
Operating Hours:
Monday to Friday: 9:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Sunday & Public Holidays: Closed
