This page outlines the warranty and subscription terms for LG products and LG Subscribe services purchased or enquired through SmartLivingPlan.my website.
This website is operated by Nurfiras Enterprise (SSM: 202103198262) and managed by LG Subscribe Manager Azani Hashim (LGM104357), an independent Authorised LG Subscribe Specialist.
We act solely as a facilitator and do not alter, override, or control LG warranty or subscription agreements.
1. Product Warranty
- All LG products are covered by LG’s official manufacturer warranty, subject to LG Electronics’ terms and conditions.
- Warranty coverage, duration, and exclusions are determined solely by LG Electronics Malaysia.
- Customers must retain official receipts, warranty cards, or subscription documents as proof of purchase for warranty claims.
- Warranty claims must be made directly with LG authorised service centres or through LG’s official customer support channels.
2. LG Subscribe Programme
- LG Subscribe products are offered under LG’s official subscription programme.
- Subscription terms, including duration, monthly fees, servicing, and ownership conditions, are governed by the subscription agreement between the customer and LG Electronics Malaysia.
- All subscriptions are subject to LG’s approval and programme policies.
3. Role of This Website
- SmartLivingPlan.my and Nurfiras Enterprise act solely as an independent authorised reseller facilitating customer enrolment in the LG Subscribe programme.
- We provide product information, guidance, and support for subscription enquiries.
- We do not modify, guarantee, or assume responsibility for LG warranty, subscription terms, or programme enforcement.
- Any issues relating to warranty coverage, subscription fees, or service delivery are managed directly by LG Electronics Malaysia or authorised service centres.
4. Service & Support
- All technical servicing, maintenance, or warranty repairs are handled exclusively by LG authorised service centres.
- Customers should contact LG service centres directly or follow LG’s official service procedures for technical support.
- We can assist with enquiry and facilitation but do not provide warranty repairs ourselves.
5. Limitation of Liability
- As an independent authorised reseller, we are not liable for any losses, damages, or disputes arising from:
- Warranty claims or denials
- Subscription fees, charges, or cancellation disputes
- Product defects or technical failures
- Service delays or installation issues
- Customers must refer to LG Electronics Malaysia for official remedies.
6. PDPA & Customer Data
- We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
- Personal information collected during subscription enrolment or enquiries is used only for subscription facilitation, customer support, and service coordination, and is shared solely with LG authorised personnel when necessary.
7. Contact Information
For enquiries regarding warranty or LG Subscribe products, please contact:
Business Name: Nurfiras Enterprise
Email: azanikristal1968@gmail.com
Phone: +6012-279 2771
LG Customer Support (Official Helpline):
For delivery, warranty, subscription, or technical enquiries, please contact LG Electronics Malaysia directly:
Toll-Free: 1800-18-7874
Operating Hours:
Monday to Friday: 9:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Sunday & Public Holidays: Closed
Note: SmartLivingPlan.my and Nurfiras Enterprise act solely as independent facilitators for enquiries and do not handle warranty repairs or enforce subscription terms.
