This Delivery Information outlines how delivery and installation services are arranged for products purchased or subscribed through SmartLivingPlan.my website.
1. Delivery Coverage
Delivery services are available within Malaysia only, subject to product availability, service coverage, and accessibility of the delivery location.
Certain remote or restricted areas may require additional arrangements or may not be serviceable.
2. Delivery & Installation Arrangement
Delivery and installation are arranged in accordance with LG Subscribe programme guidelines and are handled by LG authorised logistics or service partners.
Installation services, where applicable, are subject to site conditions, technical requirements, and LG’s installation policies.
3. Delivery Timeline
Estimated delivery timelines will be communicated during order confirmation or scheduling.
While we strive to meet estimated timelines, delays may occur due to factors including but not limited to:
- Stock availability
- Logistics scheduling
- Weather conditions
- Public holidays
- Technical or operational constraints
Such delays are beyond our direct control and do not constitute grounds for automatic cancellation or refund.
4. Delivery Acceptance & Inspection
Customers are strongly advised to inspect the product immediately upon delivery and before installation.
Any visible damage, missing parts, or discrepancies must be reported at the time of delivery to the delivery personnel or our sales representative.
Failure to report issues upon delivery may affect eligibility for replacement or service claims.
5. Failed or Missed Delivery
A delivery may be considered failed if:
- The delivery address provided is incorrect or incomplete
- The recipient is unavailable at the scheduled delivery time
- Access to the delivery location is restricted or unsafe
In such cases, rescheduling may be required and additional delivery or handling fees may apply, subject to LG’s delivery policies.
6. Customer Responsibilities
Customers are responsible for ensuring that:
- Accurate delivery information is provided
- Someone is available to receive the product at the scheduled time
- The delivery location is accessible and suitable for installation
Any additional costs arising from failure to meet these conditions shall be borne by the customer.
7. Limitation of Responsibility
As an independent Authorised LG Subscribe Specialist, we facilitate delivery arrangements but do not directly perform delivery or installation services.
Final delivery execution, scheduling, and technical assessments are handled by LG authorised partners, and outcomes are subject to LG’s operational policies.
8. Contact Information
For delivery-related enquiries or assistance, please contact:
Business Name: Nurfiras Enterprise
Email: azanikristal1968@gmail.com
Phone: +6012-279 2771
LG Customer Support (Official Helpline):
For delivery, warranty, subscription, or technical enquiries, please contact LG Electronics Malaysia directly:
Toll-Free: 1800-18-7874
Operating Hours:
Monday to Friday: 9:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Sunday & Public Holidays: Closed
Note: SmartLivingPlan.my and Nurfiras Enterprise act solely as independent facilitators for enquiries and do not handle warranty repairs or enforce subscription terms.
